Privacy Policy

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Information we may collect

Roo96 Casino may collect information that is needed to provide an online casino service, operate player accounts and meet applicable obligations. The information collected depends on how a player uses the website and the services available to them. Some information is provided directly by the player, while other information is collected automatically when the website or account is used.

Account and contact details

When an account is created or updated, we may handle details such as a player’s name, date of birth, residential information, country, username, password, telephone details and email address. We may also handle information included in messages sent to customer support, account preferences, responsible gaming requests and other communications.

Verification information

To help confirm identity, eligibility and account ownership, we may request verification documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds, and details needed for fraud, security or compliance checks. Verification information is handled only for legitimate account, security and legal purposes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment details may be processed through payment providers, and we may receive information needed to confirm a payment or investigate a disputed, unusual or potentially fraudulent transaction. We do not need to retain every complete payment credential in order to keep a record of a transaction.

Device and usage information

When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and information about how the website is used. This information helps us maintain website functionality, protect accounts and understand general website performance.

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How we use personal information

Personal information is used for purposes connected with providing and managing the website and casino services. We aim to use information in a fair and reasonable way and to collect information that is relevant to the purpose for which it is needed.

• Create, maintain and administer player accounts.
• Process deposits, withdrawals, transactions and account-related requests.
• Confirm identity, protect account ownership and carry out verification checks.
• Detect, prevent and investigate fraud, money laundering, abuse, security incidents and other unlawful or suspicious activity.
• Provide customer support, respond to questions and resolve complaints or disputes.
• Meet legal, regulatory, tax, accounting, audit and responsible gaming obligations that apply to the service.
• Monitor, test and improve the website, its features, security and general user experience.
• Send service messages about accounts, transactions, security, verification, changes and other necessary operational matters.
• Send marketing communications where permitted and where the player has provided the required consent or has not otherwise opted out.

Some processing may be based on the need to provide a requested service, protect the website and its users, comply with an obligation, or pursue a legitimate operational purpose. Where consent is used, a player can withdraw that consent as described below. Withdrawing consent does not affect processing that is permitted or required for other reasons.

Sharing information with service providers

Personal information may be shared with carefully selected providers that help operate the website. These providers may support payment processing, identity and document verification, fraud prevention, information technology, hosting, security, customer support, communications, analytics, auditing or other essential functions. Providers should receive information only where it is relevant to their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected wrongdoing, to enforce applicable terms, or to respond to a lawful request. We do not sell personal information as a general business practice. If business operations change, information may be transferred as part of that change, subject to appropriate privacy protections.

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Cookies, security and retention

Cookies and similar technologies

Roo96 Casino may use cookies and similar technologies to keep the website working, remember settings, maintain sessions, support security, understand website usage and improve relevant communications. Some cookies are necessary for basic account and website functions, while others help provide statistics or remember preferences.

Players can manage or delete cookies through the settings of their web browser. A browser may also allow a player to block certain cookies or receive a notice before cookies are stored. Blocking or deleting cookies may affect sign-in, account features, preferences or the way parts of the website operate.

Security of information

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information is limited according to operational need, and security processes may include access controls, monitoring, authentication and review procedures.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, sign out after using a shared device and contact support promptly if they believe an account or device has been compromised. We may ask for information to confirm identity before discussing an account.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to applicable obligations, disputes, investigations, security needs and legitimate business records.

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Your privacy choices and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights are not always absolute, and a request may be limited where information must be retained, where disclosure could affect another person’s privacy, or where a restriction is needed for security, fraud prevention or legal reasons.

Requests players can make

• Access: ask for confirmation about whether personal information is held and request a copy or explanation of relevant information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason or obligation to keep it.
• Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop.
• Restriction or objection: in suitable circumstances, ask for certain processing to be restricted or object to a particular use of information.
• Data portability: where available and appropriate, ask for information to be provided in a usable format.

To exercise a data right, ask a privacy question or raise a concern about the handling of personal information, contact support@roo96casino.best. Please explain the request clearly and include enough information for us to understand what is being requested. We may need to verify the requester’s identity before providing information or making changes, particularly where an account or identity document is involved.

A request to stop marketing can also be made by using an unsubscribe option included in a marketing message, where available. Service and security messages may still be sent when they are necessary to operate an account, complete a transaction, protect the account or communicate an important change.

We aim to respond to valid privacy requests within a reasonable period. The time and steps needed may depend on the nature of the request, the amount of information involved and whether identity verification or further clarification is required. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page occasionally to understand how information is handled. Continued use of the website after an update may be subject to the revised Policy, to the extent permitted.