Contact Roo96 Casino
Contact Roo96 Casino by emailing support@roo96casino.best. Our support team can help with general questions about your account, payments, website access and safer gambling options. Send clear information in your first message so we can understand your request and direct it to the right area.
Roo96 Casino operates under licences issued by the Anjouan Gaming Authority (held by 96 Group) and the Curaçao Gaming Authority (CGA), providing regulated oversight for its casino operations.
How to get in touch by email
If you need assistance, write to support@roo96casino.best and explain what you need. Typical reasons to contact the team include:
- Account access, profile details and verification questions
- Deposit or withdrawal questions, including a transaction you do not recognise
- Questions about bonus terms or promotional conditions
- Technical problems, errors or difficulties using the website
- Responsible gambling requests or questions about available safer gambling support
To help support investigate your request faster, include the email address linked to your account or your username, a short description of the issue, and any relevant dates or transaction information. If the problem is visual or technical, attach screenshots where relevant, while removing passwords, full payment card details and other sensitive information. Never send your account password by email. Please check that your message is accurate before sending it, particularly if your question concerns account verification or a payment. The team will review your request and usually replies within 24 hours, although response times can vary depending on the nature and complexity of the matter. If you are contacting us about responsible gambling, state this clearly so your request can be handled appropriately. For your security, use the email address connected with your account where possible.